Lead Delivery Manager – Pricing & Revenue Management

Job Description

Industry: Technology, Information and Internet
Seniority for this role: Mid-Senior level
Job Details Lead Implementation Engineers are members of a techno-functional team specialized in implementing and delivering Airline Commercial Products in Pricing, Revenue Management and other optimization solutions for various customers. They will also be the Subject Matter Expert on these solutions, and will be involved in training airline analysts on the tools. Responsibilities Will be involved in end to solution implementation life cycle as a Subject Matter Expert (SME) starting from Business Process workshop (BPW) through transition to customer care. Will develop a thorough understanding of the application’s user interface, both from functional and business process standpoint, in order to train airline analysts and also help in solution adoption into customer’s business processes. Will attend onsite customer meetings as a Subject Matter Expert (SME) and participate in Business Process workshop (BPW) meetings and understand customer’s business processes. Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests post production cutover. Will lead the data gathering process prior to solution implementation phase. Will perform data validation checks in the context of product solutions at all stages of implementation and delivery Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance products Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs Demonstrates effective teamwork skills. Operates under general direction with minimal oversight Ensures that approved methods, processes, and tools are consistently used. Shall mentor/train new business analysts on the solution and processes. Preferred Experience / Skills 6+ years experience working in Pricing or Revenue Management areas or similar experience Airline domain knowledge and skills are preferred Bachelor’s degree or equivalent technical experience strongly desired Proven Analytical skills Good understanding of database concepts and working knowledge of R/SQL Experience of working with Fares, Pricing or Revenue management products Must be organized and be able to multi-task and work in all areas as needed Prior experience/knowledge of working on similar products or airlines is an advantage. Proficient English written and oral communication skills. Command of a second language is an advantage Identify problems and be able to determine when appropriate escalation is required Must be willing to travel 10-20% of the time or as per business needs Preferred Technical Skills Microsoft Tools: Microsoft Word, Excel, PowerPoint Tools (good to have): SQL Developer, MongoDB, Studio 3T, R Programming languages and other tools (good to have): R, Python, Tableau Show more Show less