Merchant Onboarding Associate

Job Description

Industry: Software Development
Seniority for this role: Associate
Job Description Do you have an eye for detail and great communication skills? Do you love working in a fast-paced environment? If this sounds like you, we’d love to chat! Role Background Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners. However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail. As a Merchant Onboarding Associate you will be working with both restaurants and retail partners. You’ll be helping and guiding our merchants through onboarding making sure they’ll get the very best start on Wolt’s platform. This includes setting up their product selection on Wolt’s platform, training the merchants, booking photoshoots and following up on their performance for the first period of the partnership. What you’ll be doing: Successfully onboarding new venues onto the Wolt platform by setting up their product selection, training them in Wolt’s internal systems and ensuring photo coverage. Be a crucial part of our big Wolt expansion into even more new cities in Denmark. Guide merchants to improve their performance based on data during the first weeks of the partnership. Become an expert within different types of onboardings: Wolt Drive, Wolt Self Delivery or Wolt Delivery either focused mostly on restaurant or retail partners. Develop the onboarding of tomorrow: You can potentially lead or be part of projects that will improve the efficiency and quality of all Wolt onboardings. Share best practices amongst the merchant team and challenge how we operate today. Our humble expectations Fluent in Danish and English to be able to both communicate with partners, and create the product selections in the local language and English. Experience in support, administration, coordination, account management, or similar roles is a plus. Excellent interpersonal skills with the ability to adapt the tone to suit the audience. Structured, detailed and service-oriented. Tech-savvy self-starter with a ”can-do” attitude. Curious about how things work and how to optimize partner and user experience. Next Steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! If you have any further questions about the position, you can turn to: Tina Aramouni, Talent Acquisition Partner – tina.aramouni@external.wolt.com We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! About Wolt Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. So, why work at Wolt? At Wolt, We’re About Getting Things Done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you. Our Commitment to Diversity, Equity & Inclusion We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way. Join us today to build Wolt together. Show more Show less