Observability & Tools Manager

Job Description

Industry: Human Resources Services
Seniority for this role: Mid-Senior level
About the role The Observability & Tools Manager is responsible for securing, maintaining, and managing the IT monitoring and tools to ensure effective usage. This role ensures alignment with partner contractual agreements, internal security standards, group policies, and IT processes. Tools are technical services used to operate our global production IT environment. What you’ll be doing · Tooling Management: Configure, maintain, and deploy IT tools, ensuring scalability and compliance · Monitoring and Optimization: Design and optimise monitoring platforms, ensuring full observability coverage · Incident and Problem Support: Provide expert support for tool-related incidents and coordinate with suppliers to resolve issues · Stakeholder Collaboration: Engage in governance meetings with key suppliers and align with support services · Service Improvement: Drive continuous improvement for service delivery and SLA compliance · Ensure consistent IT service delivery, compliance, and budget alignment · Manage IT service offerings and maintain alignment with business objectives About you · Minimum 3 years of experience in an IT role in Data Center / Computing area, Technology and IT Infrastructure background · Good understanding of large business organization, business processes and corporate culture · Experience in working within a Global business organisation · Experience in managing/working with outsourcing partners · Preferred experience with monitoring tools (Dynatrace, Logic Monitor) · University degree in Information System subject or any comparable education · Preferred ITIL v4 or v3 certified · Occasional traveling (up to 20%) Why choose us? It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. Show more Show less