Operational Delivery Manager (2 years contract)

Job Description

Industry: Financial Services
Seniority for this role: Mid-Senior level
Job Description Operational Delivery Manager (2 years contract) Riga, Latvia This is Worldline. Worldline helps businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The O pportunity We’re looking to hire an experienced Operational Delivery Manager for a temporary contract for 2 years for our Financial Services division within the Nordics & Baltics region. Financial Services is one of our three global business lines, and we help financial institutions in the region become true champions. This is a critical role for our daily business, managing operative level governance and coordinating internal & external stakeholders on many levels to make sure we deliver on our contractional promises. Prioritizing our customers and being their advocate is key in this position. You’re our ideal candidate if you have a strong history of Operational Delivery having good industry knowledge preferably from fintech. The location for this position is our office in Riga, Latvia so you can work closely with the team in particular Account Managers and Business Delivery Managers for nominated accounts. The Operational Delivery Manager reports to the Head of Client Delivery for the region. Day-to-Day Responsibilities Leading operative level governance by coordinating operational requests between customers and internal stakeholders on a local, regional, and global level Leading internal and external meetings with various topics like governance, production services, customer services, incident escalations, SLA board, etc. Being the first point of contact for customers in terms of operational delivery Making sure our services are delivered in accordance with contractual agreements and SLAs Who Are We Looking For We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice,e this means: BA in relevant fields like finance, legal, engineering 3+ years in a similar coordinating and customer advocate role Professional English verbally and in written text Attention to detail and always showing up well-prepared Strong skills in planning, coordinating, and facilitating workshops and meetings Drive and energy to make things happen and other stakeholders to take action Strong presence and communication skills verbally and in written text Focus on top of current expertise/market developments within financial services Perks & Benefits At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide Professional growth opportunities within IT and Customer Service departments Work with inspiring colleagues and be empowered to learn, grow and accelerate your career Health insurance with sports coverage Corporate team building events (Christmas and New Year Breakfast) Allowance in case of marriage, the birth of a child, the funeral of relatives Seniority gift (age jubilee) Free parking in the city center Company bonus (applied by Worldline policy) Shape the evolution. We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Show more Show less