Operations Control Team Lead

Job Description

Industry: Business Consulting and Services
Seniority for this role: Mid-Senior level
We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, Great Britain, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world‘s largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business. About the job: The Operations Control team is a part of the Operations function that falls under the Group Chief Operating Officer. The team works closely with Risk, Internal Audit, Compliance, Procurement, Technology and Outsourcing Delivery teams in supporting the business (at a group level) with outsourcing and third party management. The Operations Control team in the Centre of Excellence in Bratislava is responsible for onboarding activities and ongoing monitoring of all Convex’s outsourced and third-party suppliers, processes and systems, ensuring they operate within an established governance model to comply with regulatory requirements and both internal/external frameworks. An exciting new opportunity has arisen to lead the Outsourcing and Third Party Management CoE team to deliver ongoing monitoring services and onboarding activities to Convex, ensuring that the scope of all outsourced services are delivered against pre-agreed requirements. The role will manage a current team of 2 Operations Controls Analysts and providing services to the onshore teams to add value that will assist in decision-making relating to outsourced services, continuously improving operational processes that feed to and from various business functions. Your Tasks: Outsourcing & Third Party Management Ownership and accountability for onboarding of new supplier and ongoing monitoring activity for existing suppliers which is performed in Bratislava by the CoE, ensuring the team deliver high quality, robust outcomes within agreed timeframes. This includes: Controls administration and self-assessment activities KRI reporting Performance monitoring Exit Plan administration Risk Assessment reviews Working with the onshore teams, implementing continuous improvements and ensuring compliance with multiple regulatory requirements and both internal/external frameworks. Ensure the team’s performance is at the required level according to relevant SLA’s and KPI’s (when defined) / or drive improvement actions to raise performance to required level. Communicate and interact with the Client’s Functional Leadership and act as the first point of contact. Supervise and develop the existing team, including delivery of individual training plans, career coaching, setting objectives and managing day to day workload. Ensure that process and key governance documentation is prepared on time and kept up to date according to the requirements of the wider CoE process set by CoE Management. Operational governance – to work with the service providers to ensure smooth running and governance of our outsourcing and third parties, to include: Support the development and circulation of insightful MI through review of submitted packs and manage process for client feedback and input of discussion materials Financial Control – managing the billing and invoicing processes for all managed service providers, including monitoring of spend vs budget and annual spend forecasts About you: Experience Required: A background in Compliance or Audit within the Financial services industry Experience managing a team, including managing workload, setting objectives aligned to team vision and actively developing individuals Demonstrable experience achieving high quality operational outcomes Experience working within an outsourced, shared service, or consulting background working with clients desirable A pro-active, continuous improvement mindset with the ability to ‘connect the dots’ through analysing feedback, identifying emerging issues / themes and working with relevant stakeholders to address Excellent communication skills Excellent influencing skills Why us: Flexible working hours with part-time working models and hybrid options Attractive fringe benefits and salary structures in line with the market Modern and central office space with good public transport connections Can-do mentality and one-spirit culture Varied events and employee initiatives Your documents to start the process: Resume Salary range offered is from 2400€, may vary based on your seniority level, skills and experience. Do you approach your tasks with commitment and enjoyment and are you convinced that teamwork achieves better results than working alone? Are you proactive and willing to go the extra mile for your clients? Are you motivated not only to design solutions but also to implement them? As a flexible and goal-oriented person, you will quickly assume entrepreneurial responsibility with us. Do you appreciate the spirit of a growing international company with Swiss roots and a strong corporate culture? Then we look forward to receiving your online application at http://synpulse.com Show more Show less