Operations Manager

Job Description

Industry: Education Administration Programs
Seniority for this role: Associate
Introduction Since 1987, International Studies Abroad (ISA) has provided college students in the United States and Canada the opportunity to explore the world through our various programs including Study Abroad. Internships, Service-Learning, and our Custom-Programs built to fit the needs of faculty and institutions. Our programs are in 28 countries worldwide. In 2015 ISA became part of WorldStrides, the largest and most trusted educational travel company in the United States. Since 2018, WorldStrides operates an official subsidiary in Athens, Greece, focusing on two business areas: Study Abroad Programs (higher education students from the USA, spending a semester in Athens) and Educational Travel (higher education institutions from the USA, traveling with customized group itineraries within Greece). The Position We are seeking an Athens-based Operations Manager for the planning, execution and delivery of programs. This is a permanent full-time position and reports to and works closely with the WS / ISA Athens Resident Director. The office is based in Agia Paraskevi, Athens. This is a customer-facing and hand-on role. General responsibilities of this role The work may vary based on schedule, company requirements and students´ needs. • To design, price, manage budgets, curate activities and fully organize customized group travel within Greece • To conduct audits, to be responsive and effective in communicating, proactive and diligent, and to execute and finalize all travel arrangements, in set timelines and with thoroughness • To deliver and lead some of the programs or activities, in person, with great attention to detail, enthusiasm about cross-cultural academic engagement, and ownership • To assist the Resident Director with managing the business in Greece, admin tasks, relationship building, and other business areas, as needed. Requirements • Experience in travel and tours; for example – if you have worked in an operations or sales’ capacity in travel, with groups or FIT travelers, as a tour leader, in the cruise industry, as a travel designer. • Great command of English language (level C2 or native) • Great command of Greek language (native speaker) • Knowledge of MS outlook, Excel, and overall tech savvy • Great communication and problem-solving skills • Energetic, flexible personality • Some Travel is required • Emergency phone on a rotation • Some Saturday or Sunday work is required Desirable • Knowledge of the American culture • Ability to work both independently and within a team • Take initiative, be motivated, work effectively under stress, adaptable to change • Excellent customer service skills • Work ethics, positive attitude • Always maintain professional attire and composure • BA (with preference in Tourism, but not restricted) What we offer • Competitive compensation package, full time permanent position • Flexibility (adjustable work hours, WFH on certain months) • International and contemporary work environment & culture, DEI practices • Meals and all expenses paid when with groups • Training, development, growth • July and August annual leaves PTO • Paid overtime for Sundays or overnights • Multinational USA organization Timeframes & Process • Only applicants with a letter of interest and an updated CV will be considered. • Application via LinkedIn or via email to the ISA/WS Resident Director (Tess Asimakis tess.asimakis@worldstrides.com). • On-line introductory 1st round interview will be held around January 20 • In-person 2nd round interview will be held around end of January • The successful candidate is expected to start during February 2025 • We are grateful for your time and effort in applying, and we will provide feedback if you are invited to an interview, and should you request it • We are a Diversity, Equality and Inclusion employer, and we will base our candidate selection on merit, as listed in the requirements section. • Confidentiality will be always maintained Show more Show less