Payroll Manager with German

Job Description

Industry: Technology, Information and Media, Human Resources Services, and Business Consulting and Services
Seniority for this role: Mid-Senior level
Job Summary: The role of the Payroll Manager is to ensure delivery of service excellence for clients through building and maintaining effective internal relationships, acting as a liaison for payroll-related processing. In addition, this role will participate in system testing as needed, provide consultation to clients and others and as needed. He/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards. Responsibilities: Checks quality of the delivery to the client and always focuses on the client experience Manages clients’ escalations together with the Sr. Ops. Manager. Ensures that all team members have the appropriate training planned as defined in the job description Reviews and improves training plans in coordination with the Ops. Manager Participates in the recruitment process for new hires Identifies talent, works with the manager and HR to ensure that the appropriate development plans are created Monitors day to day operations to guarantee that the Payroll Specialists work according to their defined role and meet our SLAs Effectively and consistently manages process of changes (including roll out and communication) Constantly monitors ticket responses (quality & SLAs) Ensures ongoing coordination Uses KPIs to manage productivity Improves organization, process, tools, using ADP WAY methodology Manages Capacity plan in coordination with the SBS Manager Knowledge and Skill Requirements: People leadership Very good mastery of German and English, both orally and in writing, at minimum B2 Expertise in the service processes, tools and activities An understanding of the client’s trade, business and organization (payroll calculations, law and human resources) Knowledge in working with HR applications Customer relationship management Meeting leadership Project management Time management Client portfolio management Good interpersonal skills Good oral and written communication skills Organized Dynamic and responsive Microsoft Office Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Show more Show less