Principal UX Designer – Utilities

Job Description

Industry: Computer and Network Security, Software Development, and IT Services and IT Consulting
Seniority for this role: Not Applicable
Who are We? We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands – Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner – unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you’re thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality – it’s the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen. How We Work? Our hybrid work style (2-3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work. Team The Utilities product design team is a part of the Gen product design team with a huge portfolio that makes up approximately 60% of the global Utilities market. Mission and Goals Long-term team goals: Design powerful yet intuitive tools that empower individuals and small businesses to manage, clean, and protect their devices across platforms. Create solutions for digital wellbeing, system performance, and cloud management, integrating advanced technology to ensure seamless user experiences. About The Role We are seeking a Principal Designer to take ownership of the design strategy and execution for our Utilities product portfolio. In this role, you will lead the design of innovative, user-centered solutions that align with our business goals. You will collaborate closely with product managers, engineers, and senior leadership to deliver exceptional design solutions that drive business outcomes and enhance user satisfaction. Objectives Own the end-to-end design process for complex utility products, ensuring a cohesive and engaging user experience across mobile, web and desktop platforms. Collaborate with cross-functional teams to align design strategy with business and product objectives. Conduct user research and usability testing to inform design decisions and create solutions that resonate with our users. Drive design reviews and presentations with stakeholders, advocating for user-centered design solutions. Stay current with design trends, tools, and best practices to foster innovation within the utilities space. Work with product and engineering teams to create scalable, consistent design solutions across the portfolio. Take broad, conceptual ideas, based off user research and data, turning them into something useful and valuable for our users. Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable. Oversee all aspects of design, including interaction design, information architecture, and visual design to develop and execute business strategy and vision. Brainstorm and design new features and take concepts through to production Utilize and refine existing design systems, building upon them to optimize our website and drive growth. Competencies 6+ years of experience in product design, with a focus on software or SaaS products, and a strong portfolio demonstrating deep understanding of user experience principles, interaction design, and multi-platform design. Ability to own and defend design decisions and experience leading the design process from concept through execution and being able to clearly explain and justify design choices to stakeholders. Strong ability to use data, user insights, and research to create solutions and back up design decisions. Experience designing multi-platform solutions and proven ability to create consistent user experiences across various platforms (desktop, mobile, web, etc.). Demonstrated success in working closely with product managers, engineers, and other stakeholders to align design solutions with technical and business requirements. Proficiency in design tools such as Figma, Adobe Creative Suite, or similar, with strong attention to detail and an ability to rapidly iterate based on feedback. Excellent communication and presentation skills, with the ability to influence and advocate for design at all levels of the organization. Passion for solving complex problems and delivering simple, elegant solutions that meet user needs and business goals. Meticulous attention to detail and strong problem-solving abilities. Excellent communication skills and ability to collaborate effectively in a cross-functional environment. Experience and knowledge creating designs for Cloud is a plus. Benefits: Annual bonus scheme Unlimited PTO (paid time off), flexible working hours & home office. The chance to join a major global tech company listed on the S&P 500. Opportunity to learn and work with the best in the Digital Security industry. Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more). Tuition reimbursement for job-related courses Learning & Development plan. Sustainable home improvement bonus Mac/Windows laptop and mobile phone Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. Gen complies with all anti-discrimination laws. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Show more Show less