Quality Assurance Manager – AI Team

Job Description

Industry: Outsourcing and Offshoring Consulting
Seniority for this role: Mid-Senior level
About us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for an experienced QA Manager in the EMEA region (CET time zone) to join our globally distributed team of AI evangelists to lead and mentor a team of QA engineers. You will help shape the future of CX and assure we deliver high quality products to our users by taking ownership and implement a refined quality assurance process for our GenAI-powered products. About the job We are seeking an innovative and experienced QA Manager with deep interest and familiarity with AI, to join our growing AI Department, to steer the QA efforts for Foundever´s GenAI-powered products that will have a substantial impact on the business and allow our 170000 associates to thrive. The QA Manager will work closely with Engineering, Design and Product to ensure successful delivery of high-quality products and ensure an ongoing optimization of our QA process and strategy through automation and refined processes. In this role you will have the opportunity to modernize our QA processes and implement industry best practices to support our GenAI initiatives. Key responsibilities Full ownership of the quality assurance process to make sure we deliver products that meet high-quality standards. Lead and mentor QA engineers, offering guidance and support and establishing best practices. Cross functional collaboration with Product Management and R&D teams to ensure a rigorous process of testing is applied for all our products. Oversee that the quality of product deliverables adher to quality standards. Drive continuous improvement in our testing processes and methodologies to minimize defects and improve resolution times. Introduce automation in our QA processes when applicable. Foster an environment of collaboration and work closely with engineering, products, UX/UI, and other teams to help deliver high-quality products. Identify potential quality risks in the product development process and implement effective mitigation strategies. Proactively manage and resolve issues and roadblocks that may impair our quality assurance process to be applied. Be the go-to person when it comes to product quality and support external testers in their duties. Assess and implement modern QA tools and technologies to enhance testing capabilities. Collaborate with leadership to define and implement the QA Team´s OKRs. Experience Minimum of 5 years of experience in QA Proven track record of successfully managing QA processes and introducing QA automation. Leadership experience. Deep understanding of QA methodologies, tools and processes (both manual and automated testing). Skills/Abilities/Knowledge A problem solver with a results driven mind and strong attention to details. Strong written and verbal communication skills. Good time management and organizational skills. Demonstrated ability to drive continuous improvement in testing processes and methodologies. Knowledgeable of modern software development processes and tools (agile, git, jira, CI/CD) Experience implementing testing plans from different perspectives: end-user test, regression testing, stress performance. Experience testing and evaluating AI capabilities is a bonus. Education Bachelor’s degree in Computer Science / Software Engineering, or a related field. Languages Excellent conversational and written knowledge in English (C1 level minimum). French or Spanish language skills are a bonus. Tools and Applications Proficiency with MS Office tools (Word, Excel, PowerPoint, Outlook). Experience with Product tools (e.g., Jira, Trello, Confluence, Miro). Experience with QA tools and performance testing (e.g. Selenium, Playwright, Testrail, Jmeter). Familiarity with CI/CD tools and cloud (Jenkins, Github Action, Docker/Kubernetes, AWS). Knowledge of CX tools and applications is a bonus. Our Offer Impactful work . Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. Competitive compensation. Attractive salary and benefits package. Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events. Show more Show less