Sales Director Northern Europe

Job Description

Industry: Software Development
Seniority for this role: Director
Do you want to be leading a Regional Sales organization with a handful of SDR’s and a handful of Account Executives while helping companies across the entire Northern European region with scaling their Customer Experience? Then our role as Sales Director Northern Europe is the right one for you! Who we are We are a next-generation customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship™️ . Established in Copenhagen, Denmark in 2015, we were founded on the principle that there must be a better way to do customer service. One that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solve tickets for the business. Dixa has expanded globally within the first years since launch and we now have employees in offices in Copenhagen, London, New York and remotely. We continue to grow revenue YoY and have raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and in 2021 completed a Series C funding led by US-based General Atlantic. Customer service software is the 3rd largest software vertical, and change is long overdue in CS technology, so there’s a big market opportunity. Linked to that, the pandemic and current macro-economic market has increased the need for a platform like ours that can connect customer service agents more effectively, so there couldn’t be a better time to join. Our product can solve these problems very effectively. No one else is able to deliver the same omnichannel experience or deploy as quickly and smoothly—just 2 weeks to go live. Dixa serves a broad range of customers across industries and markets. Our target customers are mid-market, digital born or transforming consumer brands with multiple customer facing teams (primarily customer support teams) with 30-500 agents. These operate within ecommerce, D2C, gaming, foodtech, fintech, delivery tech, and general consumer tech. The platform is highly scalable both from a platform, organization, and user perspective, allowing these companies to grow with Dixa over time and enabling us to expand into larger target segments and verticals. About the role We are at a pivotal stage in our journey and need a you as a Sales Director to be the hands-on coach, developer and motivator of our Northern European Sales Team. This is a high impact role, reporting directly to our Chief Revenue Officer, who is located in the HQ in Copenhagen, where you will also be. As Sales Director for Northern Europe, you will lead all New Bizz activities through leadership of the 4 Account Executives and 5 SDR’s. You will collaborate closely with Marketing and Customer Success, while maintaining regular communication with the Sales Director for UK/US to ensure alignment and knowledge-sharing. An important aspect of this role is that you are motivated by transitioning from tactical to operational going from outlining and implementing a true commercial mindset, a MEDDPICC sales approach and scalable sales function to drive efficient pipeline management. You will have a significant impact on our business and help shape a company with a vision to change the world of customer service for good All in all, we promise you a fantastic global growth experience, tons of visibility with cross-functional and senior leadership teams, an absolute key role in scaling our company, and not least – lots of fun! This is a full-time position based in our fantastic Copenhagen office at Bryggen, and the starting date is as soon as possible. What you will do: You will be responsible for managing all the Northern Europe sales activities for Dixa (Nordics, DACH, Benelux). Be responsible for building and scaling a high performing team and be a north star of our customer centric culture – you’ll lead and develop a diverse team of team members You will be responsible for executing our GTM strategy, which drives high performance and facilitates a scalable sales organization to deliver on KPIs such as ARR growth. Work closely with the Sales Director and CRO in building out a scalable and efficient sales team, processes and structure that supports the growth strategy of Dixa overall Who you are: You are an experienced sales professional with a proven track-record of bringing hyper-growth companies to the next level and implementing scalable processes & way-of-working within revenue growth. You have experience in selling business critical software in the mid-market SaaS space where the biggest competitor is “do-nothing” You master MEDDPICC and Command of Message and know what good looks like from a pipe-gen & sales motion perspective. You have a proven track record of delivering strong ARR growth and consistently meeting & exceeding your regional sales targets You are accustomed to value selling and have tried being in the grind with little support and brand recognition You understand the SaaS business model, sales cycle and customer success excellence, and you care about working cross-functionally to achieve company objectives and key results Strong business acumen and analytical skills – you are a problem-solver and able to identify and prioritize key value creation levers across your domain An individual that is happy to travel, travel to prospects & conferences will most likely be monthly/quarterly While your background and professional acumen are key to succeed in this role, your personal characteristics and competencies are equally important: You are passionate about what you do and take responsibility for driving things forward to develop the business, your team, and yourself Outstanding “User Interface” as a team player – relating well to people and comfortable to be around An energy contributor and self-driven with a positive can-do and solution-oriented attitude and growth mindset. You are ambitious, curious, and want to grow A structured thinker and a doer while also being resourceful and tenacious Strong sense of urgency and ability to thrive in a dynamic, fast-paced, results-oriented environment – you’re gritty, and not afraid to roll up your sleeves and do problem-solving & analysis yourself together with the team Strong oral and written communicator on all levels including executive management The recruitment process When you apply you will be asked a couple of questions regarding your experience, language proficiency etc. We will screen your resumé and get back to you. The first step is a conversation with our external recruitment consultant, who will tell you more details and ask you in-depth questions. Before an interview we will ask you to complete a short online Talent Test (TT38) as the human match is just as important for us, as the skills and experience match. We will have a fast and efficient interview process, where you will get to meet your future Manager and other members of the organization as well. So, what are you waiting for, hit that apply button! Show more Show less