Service Delivery Operations Specialist with German (all genders)

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Mid-Senior level
What Will You Do Within the Europe Procurement Plus organization delivering for Accenture internal client, the External Talent Sourcing & Contracting team will be supporting P+’s activities within contractors and recruitment agencies. Your role includes the key responsibilities below: Category Strategy & Plan: Support implementation of the External Talent category strategy for ASG local projects and initiatives, Work in alignment with global/regional/local P+ and category goals for External Talent, Provide input on the External Talent strategy, Actively participate in category community calls and foster team spirit at local level. Contract management: Negotiate and deploy Accenture contracts to suppliers, including best practices metrics & SLA, in collaboration with Legal department, Ensure implementation Local Country Addendum of global/regional agreements, Ensure compliance with local legislation and Accenture internal policies, Manage supplier’s contract signature by both parties, Store suppliers signed contracts into contracts repository & archiving tools. Stakeholders’ management: Manage internal stakeholders’ feedback on category organization & supplier performance, Promote External Talent and build relationships with key stakeholders (higher management within Accenture business and HR), Provide input for Accenture bids if contractors are a substantial part of this, Liaise with multiple departments (Category, Procurement, Legal, Operations) to ensure communication paths remain open, Provide an escalation point for sourcing challenges. Reporting: Maintain the established Monthly reporting for the External Talent Category, Assist in ad hoc reporting (if needed), Support quarterly spends and headcount analysis. Sourcing management: Support roll-out of global/regional sourcing initiatives within the ASG, Leverage the standard Sourcing methodology to achieve significant value in sourcing, negotiation and contracting, Provide support in upfront market research and supplier identification for all sourcing projects, Draw up technical specifications for local sourcing projects based on stakeholders’ requirements, Perform supplier selection and negotiate commercial proposal with suppliers, Prepare a recommendation report for stakeholders as a decision tool to help them selecting supplier(s), Award supplier(s). B uying process: Promote usage of negotiated contracts and monitor adoption rate to it, Maintain preferred suppliers list. Supplier management: Promote greater use of Global or Regional Strategic Providers, Manage local supplier relationships in line with Global Category and 360 Value Mgmt. Strategy, Deploy & adhere to global procurement process, When applicable, support development of global end to end procurement process, templates and tools, Modify the process, as required, to meet unique regional category specific requirements, Ensure the highest level of compliance with local legislations, regulations and Accenture policies with the support of the Procurement Plus Risk team, Review KPI related to the categories (PSL usage, Contract compliance, Radix health, saving target, …) and take the proper actions, Analyze data to provide new insights internally and towards data. INTERESTED? Please apply directly or send us your CV to kristina.balazova@accenture.com or feel free to ask any question related to job positions & career opportunities in Accenture. WHAT WE OFFER: Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 2 300 € depending on your professional and personal qualifications in the required areas. Recognition: Guaranteed paid overtime or overtime vacation Flexible Benefit System – budget to be spent on services of your choice Competitive bonus structure Refer-a-Friend – get a bonus in the employee referral program Loyalty rewards Flexibility: Flexible working arrangements (time & place of work) Future: Wide range of trainings and expert lectures Regular performance review and career growth possibilities Ongoing career guidance and mentoring (Global Mentoring Program, Lean In) Employee share purchase plan Family & Health: 3 extra days off Sick leave salary compensation (up to 100%) Home-office equipment Family oriented benefits (Wedding, Parental and Baby days-off and bonuses) Employee assistance services (professional psychological, financial and legal help) Multisport card What We Expect A bachelor’s degree with emphasis on the areas of business, economics, procurement or comparable professional education, 3 years working experience in Procurement or Staffing Industry including the ability to understand client requirements and executing Procurement strategies, High level understanding and experience in data analysis, Extensive experience in sourcing and or contract negotiation and supplier management, Proficient in MS office especially PowerPoint and Excel, Fluent in German and English language, Ability to understand and communicate German nuances market, process, relationships, Strong relationship management skills and a proactive customer focused approach, Comfortable working in a matrix type organization, Understanding of Accenture’s type of business model and staffing specifics connected thereto. Strong analytical, presentation, communication written oral, interpersonal, negotiation and influencing skills, Forward and solution minded, team player and with high degree of self-management, Adaptable and comfortable working with ambiguity, Some level of knowledge experience of the German staffing industry, Proven knowledge of Procurement methodology and sourcing execution preferably, Ability to manage multiple projects, adopt a flexible approach and prioritize tasks appropriately, Comfortable navigating in a multicultural and broad environment and with all levels of the organization. Show more Show less