Solution Delivery Specialist

Job Description

Industry: Transportation, Logistics, Supply Chain and Storage
Seniority for this role: Associate
GXO Logistics, is the world’s largest pure-player contract logistics provider. We’re designing next-generation logistics, shaping the future of our industry, and pioneering cutting-edge solutions to unlock the growth of our multinational customers. We are a leader in innovation in warehouse and distribution management, designing, managing and optimizing supply chains to offer customized and technologically advanced solutions to the most successful companies globally. We consider environmental and social impact in everything we do, whether it’s building career paths that contribute to the growth of our diverse teams or designing operations that reduce energy consumption and increase environmental sustainability. ESG criteria are essential to our operations. GXO embraces diversity, equality, and inclusion, implementing countless social initiatives that help us bring these beliefs to life. GXO operates as a highly integrated network of people, technology and infrastructure in 27 countries, with 970 locations, a warehouse area of 18.5 million square meters and approximately 130,000 employees, all dedicated to efficiently managing our customers’ goods. Our business is driven by top-notch managerial talent with decades of experience. Link to the company website Solution Delivery Specialist Responsibilities of the role: Follows up solution implementation and ensure consistency between initial requirement and final delivery; Leads test phases for internal functional test and customer validation; Participates to test plan definition, design and execute test scripts; Supports operation in processes understanding, adoption and Acceptance Testing; Be the point of contact between the software factory and business operation; Supports the delivery of WMS solutions from requirements gathering to functional, integration and acceptance testing; Highlights gaps and share solution proposal; Reports bugs, support in identifying problems and provide resolutions using root cause analysis; Interacts with operations engineer and process owners to help refine business specifications for new functionalities and process improvement; Explains processes designed and new functionalities to operation key users; Monitors progresses and reporting according to KPI’s identified; Communicates and exchange with the customer and internal stakeholders. Requirements: Degree in Information Systems, Computer Science or Engineering is preferred Proven experience in the supply chain and logistics industry; Preferable 1-2 years in software delivery; Quickly learn and achieve proficiency in new software applications and technologies as needed; Demonstrate attention to detail, problem solving; Strong attitude for understanding and analysing large amounts of data from multiple sources; Present organized and thorough information and data appropriate for intended audience; Ability to be summarize and be concise; Provide timely and professional support to all internal/external customers and vendors; Plan regular self-workload in a dynamic environment where priorities can quickly change; Knowledge of SQL is required while Jira, Confluence and Xray is a plus; Team-oriented. Consults with team members and management as needed to complete assigned responsibilities; Comfortable working in a matrix environment; Fluent in Italian and English. Any additional European language is considered a plus (ideally French). What we offer: Dynamic organization in which development and own input is key; Entrepreneurial, open and informal organizational culture; Working together with a friendly team to achieve a good result. GXO Logistics at full potential. Logistics done differently. Be part of something big. Show more Show less