Technical Support Engineer(J10115)

Job Description

Industry: Services for Renewable Energy
Seniority for this role: Mid-Senior level
Responsibility: Deliver sales, distributors，customers consultation service & technical training as needed. Work in collaboration with the Sales team to identify new business opportunities. Responsible for development and delivery of technical solutions & support activities on time for related market. Generate detailed project plans (milestones/activities, dates, responsibility). Implement projects on time, within the budget and meeting the expected performance. Supervise on-going projects. Proactively communicate with related departments about the progress. Follow up on the testing results, analyze and summarize data, and provide analytical report in high quality. Be creative in finding solutions based on specific customer goals, requirements, equipment, and processing. Design and conduct trials both in our internal lab or at customers/partners sites to help optimize installation process. Establish good communication with customers, understanding their needs and requirements in order to provide appropriate quality and service. Translate customer questions & requirements into product specifications and recommend existing products in order to solve any problem they may have. Prepare presentations and technical documentation for internal and external customers. Support marketing department to initiate market promotion activities, including technical seminars, tradeshows and other daily work. Accurately and timely report the results and progress on present tasks according to company’s procedures and standards. Requirements: Bachelor degree or above. Fresh graduates whose major is electricity, electrical engineering, electrochemistry, and related majors, also can be accept. Experience in energy storage related industries is preferred; Good communication skills, and leadership skills are needed; Proficiency in Office software. Independent writing ability with solid writing skills. High level of presentation. Show more Show less