Technician – Milan Sant’Andrea

Job Description

Industry: Retail Luxury Goods and Jewelry
Seniority for this role: Entry level
Poste Welcome to RIMOWA, the first German Maison under the LVMH Group. Every RIMOWA is a vehicle for storytelling, a trusted travel companion that has a shared experience with its owner, taking on the character of those that use them. Each dent, scratch and sticker is a record of a unique personal journey. For more than 120 years, RIMOWA has dedicated itself to developing unique products that fuse our mission as a global lifestyle brand to develop the essential tools for a lifetime of travel with our heritage of innovation. Tools that are created with function, resilience and longevity in mind. We believe that the most meaningful journeys don’t just last for a single trip, they last for a lifetime. Missions We are looking for a Technician for our store of Milan Sant’Andrea. As a Technician at RIMOWA your role is to: Assessment, Communication and Organisation : Inspect the case with the client Ensure the client has realistic expectations about the quality and time of the repair Inform clients about the warranty rules Identify if the repair can be performed in the store or in the client care department Provide an update for the customer if necessary due to difficulties or delays Control the quality of a suitcase before it’s sent back to customer Use the systems (RMS, consult the spare catalogue, check statistics, specify request for developments, use V3, queries) Keep workshop clean and organized Keep spare parts organized and quantities at the right level Repairs in the store Use the correct parts and tools for any repair Perform main repairs according to Rimowa processes and standards Creativity regarding very old suitcases (rare repairs or without original spare part available) Maintenance and repairs of machines if possible Coordinate repairs with the client care department Communicate with the client care department Inform the customer about the lead time If no repair in the store – Help the Client Advisor team in selling. Profil We love what we do at RIMOWA and are eager to hear from you if: You are interested in high quality products with tradition and curious to work on our RIMOWA products, combining luxury with our technical heritage. You are experienced in a manufacturing/technical environment with hands on experience using small hand tools or experienced in a similar role. You are talented in craftsmanship. You have a High School diploma or equivalent education. You have a Mechanical background using hand and power tools (preferred) You have already worked within repairs related field/industry product (luggage) Your skills: Attention to detail and quality would be a high personality trait standard. Ability to work independently. Organized, details-oriented, structured and a team player. Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit. Enthusiastic about retail/client care services and delivering memorable experiences for our clientele. Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit. Fluent in English & Italian. Additional languages are a plus. We look forward to hearing from you! Informations à l’attention des candidats internes Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow. Show more Show less