Telesales Team Lead

Job Description

Industry: Transportation, Logistics, Supply Chain and Storage
Seniority for this role: Mid-Senior level
Company Description Ecolet is an online platform specializing in technological transportation management systems for both small and medium-sized companies and individuals. Operating in the courier services market since 2019, Ecolet supports businesses in Romania by providing professional tools to facilitate daily logistics. On the platform www.ecolet.ro, parcels and envelopes can be shipped with various courier companies. By creating a free account with no contractual obligations, customers gain access to preferential shipping costs for major Romanian and international courier companies. The primary objectives of the team of consultants are to sell services, acquire new customers, and increase shipment volumes for the e-commerce industry by building strong client relationships and ensuring customer satisfaction. In 2023, Ecolet became part of the Alsendo group through acquisition by the investment fund Abris, aiming to offer customers transport and after-sales solutions to operate efficiently and grow dynamically. Alsendo is a leader in the Central and Eastern European (CEE) markets in the field of technological delivery management systems. Through this merger and pooling of resources, Ecolet by Alsendo provides customers with extensive experience and expertise in delivering end-to-end services and software within a SaaS model. Role Description This is a full-time on-site role for a Telesales Team Lead located in Bucharest, Romania. The Telesales Team Lead will be responsible for managing the team, driving sales efforts, and achieving key sales targets. The role involves developing and executing telesales strategies to generate leads, convert prospects into loyal customers, and achieve revenue and volume growth objectives. The Telesales Team Lead will oversee the team’s daily operations, track performance against sales metrics, and implement initiatives to optimize productivity and results. Additionally, the role requires ensuring effective communication within the team, resolving customer inquiries efficiently, and fostering a results-driven and customer-centric culture. Qualifications Communication and Customer Service skills Team Management and Team Leadership skills Sales skills Experience in telesales or related field Demonstrated leadership abilities Strong organizational and problem-solving skills Excellent interpersonal skills Show more Show less