Young Graduate in Telecommunications/Computer Engineering/Computer Science (Fixed-term contract)

Job Description

Industry: Telecommunications
Seniority for this role: Entry level
Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services. With Eutelsat Group You’ll Get To: Pioneer the future of Space Technology Bring connectivity to every frontier Collaborate with customer-centric experts Embrace cultural diversity in our global team Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Who you are: The main responsibilities of the role are: Design, draft, review and release of new technical documentation and procedures, in coordination with the connectivity OPS teams Supervise and coordinate the review and evolution of existing technical documentation (inside the C-OPS department) and procedures (to the NOC) Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation. What you’ll do: Cooperate with the technical and operational teams, design, draft, review and release new technical documentation, work instructions and procedures, for services under delivery or in production; coordinate internal or external technical writers that provide support to this process Supervise and coordinate the review and evolution of existing technical documentation, work instructions and procedures, with the aim of keeping it up-to-date with new technical solutions and troubleshooting practices, and to guarantee adherence to defined KPIs Organize the integration and interaction of troubleshooting and escalation flows and processes with the ITSM tools and monitoring tools, in order to attain an efficient and swift handling of tickets, alarms and escalations Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation and work instructions Approve the maintenance planned by the operational teams, evaluating any impacts to the services. Supervise the availability categorizing the root cause of the impacted events Analyze the KPIs of infrastructural events and customer support requests proposing actions to reduce recurring events, mismanagement and escalation to operational teams by enabling the service desk to resolve events autonomously improving customer satisfaction Propose improvements of the tools reducing the effort of the teams involved in the operations (Ex. new Scripts, new commands on Operations support systems (OSS), automation through orchestrator) Supervises and ensures that all Operational Reports are effective and efficient for all services in production by releasing and updating work instructions on how Tableau reporting works. What it Takes: Bachelor’s or Master’s Degree in STEM subjects, preferably related to Telecommunications Strong analytical skills and meticulous attention to detail Good understanding of Incident, Event, Problem and Change Management processes, with respect to the ITIL practices (ITIL certifications are an asset) Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite) Fluent in English and Italian languages, written and oral; strong interpersonal communication skills Where You’ll Be : Turin, Italy Show more Show less