Airport Representative - Rhodes

As one of our valued Airport Representatives,
you will play a vital part meeting & greeting our customers on arrival and departure, delivering
outstanding customer service
, and directing our customers to their transfer. You will always be
working as one team
with internal & external suppliers and take responsibility for resolving customers queries or problems using our
in-house digital systems.
What will you do in the role?
Reporting to the Airport Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers. You will be provided with fantastic training to ensure you:
Create Memories
for our customers by welcoming all customers to the airport with our famous smiles.
Take Responsibility
by supporting with any flight disruption, serious emergencies & customer escalations.
Be the face of
Jet2holidays
around the airport to support our customers airport journey.
Collaborate
with our transfer providers & customers both inside the airport terminals and outside in the coach park, supporting our transfer operations.
Prepare & deliver holiday essential information to give to customers as they arrive for their
Jet2holiday.
Deliver a friendly “have a lovely flight” experience as our customers prepare to fly home.
Apply today to join the UK’s Number One Tour Operator!
We look forward to your application & starting your career with
Jet2holidays!
What will I need?
You will already hold the full right to work documents for Greece and be living in the destination or willing to source your own
Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends.
We will provide your roster 3-4 weeks in advance.
As an Airport Representative, it’s important to be aware that you will spend long periods of time on your feet and working outside during the summer months.
You must be flexible to work a range of hours as you will also be required to support with flight disruption, serious emergencies & customer escalations.
No previous experience is required however, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, have a positive friendly attitude and IT confident to be able to use in-house digital systems daily on a Tablet device.
What can we offer you?
We offer our valued colleagues a range of benefits including:
Excellent salary with annual pay review
Fully paid training & IT equipment
Monthly 1-1 meetings with your Team Leader
Career progression & development across
Jet2.com & Jet2holidays
21
days holiday entitlement per annum
2
days off per week
Monthly rosters sent in advance
Discounts on
Jet2.com & Jet2holidays
flights & holidays
Recommend a friend bonus scheme