Resort Representative - Skiathos

As one of our valued Resort Representatives
, you will play a vital part in sharing local knowledge, delivering outstanding
customer service
, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be
working as one team
with internal & external suppliers and
take responsibility
for resolving customers queries or problems using our in-house digital systems.
What will you do in the role?
Reporting to the Resort Team Leader, you will
Work as One Team
with internal & external stakeholders to deliver
VIP industry leading Customer Service
to our all-important customers.
You will be provided with fantastic training to ensure you:
Create Memories
for our customers in resort, ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday
Utilise a
Sales through Service
approach by recommending local experiences and attractions to match our customers needs
Take Responsibility
by supporting with any disruption, serious emergencies in resort & customer escalations.
Be the face of
Jet2holidays
during scheduled hotel visits and virtually, via video call, for any urgent queries
Be Present
by maximising branding opportunities within our hotels and resorts
Work as One Team
supporting our Airport operation on busy flight days working in arrivals & departures
What will I need?
You will already hold full
right to work documents
for Greece and be living in the destination or willing to source your
own accommodation
.
Due to the level of travel required in the role, you will already be a
driver
with access to your
own motorised vehicle/car
which you are able to use for work purposes.
Operational Requirement Travel expenses will be reimbursed.
Working hours will vary each month and can include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance.
You must be
flexible to work a range of hours
as you will also be required to support with flight disruption, serious emergencies in resort & customer escalations.
Customer Service experience is advantageous, however previous experience is not required, you will be able to effectively
handle a wide range of different customer facing situations
, be able to
solve problems
, have a positive friendly attitude and
IT confident
to be able to use in-house
digital systems
daily on a
Tablet device
.
We look forward to your application & starting your career with
Jet2holidays.
Apply today to join the UK’s Number One Tour Operator!
We look forward to your application and starting your career with Jet2holidays!
What can we offer you?
We offer our valued colleagues a range of benefits including:
Excellent salary with annual pay review
Fully paid training and IT equipment
Monthly 1-1 meetings with your Team Leader
Career progression and development across Jet2.com and Jet2holidays
31 days holiday entitlement per annum
2 days off per week
Monthly rosters sent in advance
Discounts on Jet2.com and Jet2holidays flights and holidays
Recommend a friend bonus scheme