Team Leader - Customer Service

Job type: Permanent employment
Geography: Vestegnen,  Denmark
Language: Communicates clearly and precisely both in writing and orally - preferably in Danish, but alternatively in one of the Nordic languages as well as English.
On behalf of our client, Work Supply is looking for an experienced Team Leader for the customer service department. Only candidates with proven industry experience from retail, kitchen equipment, household products or related areas will be considered for the position.
About the position
Our customer is a reputable Scandinavian company that works with the sale and distribution of quality products within kitchen equipment and lifestyle. Over many years, the company has built up a strong position in the market and is known for its innovative solutions and high customer service.
As Team Leader for customer service, you will be responsible for the day-to-day operations and further development of the team. It is a playing leadership role, where you must both lead and motivate the employees, while at the same time actively participating in the day-to-day work. Collaboration with other departments and ensuring high customer satisfaction is central to the role.
Your primary tasks will be:

Daily management of the customer service team, including coaching and development of employees.
Active participation in handling customer inquiries, orders and complaints.
Ensure a professional and customer-oriented approach in all processes.
Reporting of KPIs and ongoing optimization of work procedures.
Cooperation with the sales and finance departments to ensure efficient operations.

We expect you to have:

Minimum of 2 years experience from a similar position in the retail industry or within kitchen equipment, household products or related fields.
Experience as a playing leader, where you have both led a team and actively participated in the day-to-day operations yourself.
Strong communication skills, both orally and in writing, in Danish and English. Knowledge of Swedish or Norwegian is an advantage.
Experience with ERP and CRM systems (preferably D365) and the Microsoft Office suite.

Personal characteristics:

You are a motivating leader with the ability to create commitment and companionship.
You work in a structured and targeted manner and are good at maintaining an overview, even when things are going fast.
Flexible and solution-oriented with a natural focus on the customer's needs.

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Interviews are held regularly, so apply for the job today by emailing your CV to: [email protected] State JOB ID: 2505