SOC–Security Incidents Administrator

The company G4S Security Systems and Monitoring Services - a member of the Multinational Group of companies of Allied Universal, is a world leader in integrated security services. In Greece, it has been providing top services since 1979
security.
Due to significant growth in the field of surveillance services, we are looking to join the 24/7 Security Operations Center team immediately
Security Incident Manager
(SOC–Security Incidents Administrator)
Area: Metamorfosi, Attica
The position refers to the head of the Security Operations Center and involves working either full-time (five-day) on rolling shifts, or part-time (adjusted) 24-hour employment
Security Operations Center.
Operations center staff work in teams and are responsible for managing security system signals to protect the lives and property of our subscribers.
Position Responsibilities:
Management of incoming signal security systems in the 24/7 Security Operations Center
Co-evaluation of signals, any visual material, data from telephone communications to fully understand the cause and classification of the incident.
Activation of the appropriate management protocol to prevent or limit the risk as the case may be.
Ensure excellent customer satisfaction through adherence to business processes of comprehensive telephone support and information to subscribers and other stakeholders
Adherence to corporate principles and operating values
Position Requirements:
Organization, consistency and responsibility in completing tasks.
Excellent Communication Skills with a customer-centric approach (Communicating with customers to inform them about received signals and gathering relevant data about the event).
Basic computer knowledge
Good knowledge of English in written and spoken language.
Security services license (Security) or intention to obtain it
Relevant previous experience in a Call Center, 24/7 call center or in Telephone customer service in a technology industry will be appreciated as well as any familiarity with a program for managing incoming signals, calls or ticketing
Studies with a technological direction such as Electronics, Telecommunications or Automation will be appreciated (e.g. IEK, TEI, etc.)
The company offers:
Excellent working conditions and an excellent team of executives who support the operation of the Operations Center
Modern and dynamic work environment
High remuneration package (salary, extra remuneration) depending on qualifications
Private Security
Monthly bonus based on productivity
Continuous training and development opportunities
Continuous training in new technologies
Excellent working conditions
If you wish to make a career in the largest Security Services group that holds a leading position in the market and you are distinguished by consistency, discipline and professionalism, then you can send your CV by pressing the Apply Button and we will contact you!