Onsite Technician

Hemmersbach
provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Role:
Collaborate with L3 and other resolver teams in English
Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing
System
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Knowledge of Citrix and VPN
Customize & configure desktop hardware to meet specifications and business standards
Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration,
i.e., account creation and management and password resets on Active Directory
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries, issues and problems.
Setting up PC workplaces
Installations, migrations and rollouts
deal with stock / asset management
Provide support on meeting room / conferencing room
Provide smart hand support for Server and network devices
Requirements:
Good customer facing skills and be well presented
Good working knowledge of Windows 10/11 and related Office applications
Support experience of MACs would be beneficial
Knowledge of mobile devices – Android and iOS
Excellent communication are mandatory in English and local language
Experience of using a Service Now ticketing system
Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components
Familiarity with Microsoft SCCM would be advantageous during troubleshooting, H&E support
Benefits
Onboarding program
Job with purpose.
Staff discounts.
Unlimited employment contract.
Private Life and Health Insurance.
Trusted working hours
Unlimited employement contract
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
Rhino-force.org: providing environmental protection for an endangered species
Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.
Join our Team! Apply now and send us your CV IN ENGLISH!