Operations Manager - Naxos

Operations Manager
Responsible to provide customer focused service to the guests ensuring their stay will become an unforgettable experience.
Key responsibilities
Ensure that Front desk operations (check-in/out, payments, keep area tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them) are carried out in a smooth and exceptional manner, manage all tasks, their respective delegation and follow-up; schedule shifts
Maintain effective communication with all related departments especially housekeeping, maintenance and reservations to ensure smooth service delivery
Have constant detailed hotel product knowledge, up to date with guest, VIP arrivals and events within the hotel premises
Oversee the front office procedures
Participate in staff selection procedure, identify training needs, oversee training, perform employee appraisals
Supervise that health and safety standards are met and that all employees work in a safe environment and have knowledge of recent health and safety regulations
Prepare reports for management information
Assessing and reviewing customer satisfaction and service recovery processes.
Providing timely and constructive feedback to all Hotelbrain Headquarters, reporting either formally or informally.
Responsible for the overall management of the operations of the assigned hotel.
Any other duties assigned.
Qualifications / Personal characteristics
2 year of experience in a similar position
Excellent knowledge of English language a second language will be considered as an asset.
Computer literacy and experience PMS Programs
Degree/Diploma in Hotel Management
Excellent time-management, multitasking and organizational skills
Strong communicative, interpersonal, managerial and problem-solving skills
An attractive package of benefits is offered according to qualifications including accommodation and meals.
If you are interested in joining the
HotelBrain
team, please send us your CV with recent photo and any available references/recommendations.