Repair Coordinator

Job title: Repair Coordinator (Full Time Contract 3 months)

Office location: Belgrade with Hybrid working

About the role and the Team:

As a Repair Coordinator you are responsible for owning end-to-end infrastructure coordination process. You will collaborate with internal and external key stakeholders to proactively drive the delivery, initiate actions, and remove obstacles to ensure the delivery runs smoothly. The coordinator will validate documentation and update relevant systems and database along the delivery process as well as maintain the relationship with partners, making sure the KPIs are in line with set company targets.

What will you be doing?

Workload Management

Review and validate documentation before progressing to next stage of SOP

Creating and obtaining documentation required for task progression

Taking care of scheduling various types of work including incidents for the engineering teams and the overall schedule making sure they have all the information required for the work to go ahead successfully

Raising tasks to other teams within the company based on tracking the timeline of our work and knowing which team is to get involved at which point of the process

Responsible for understanding KPIs and being aware of activities required to achieve them

Ensure all KPIs set by Line Management are met on agreed levels and timeframes and proactively flagging to Team

Leader in case KPI trend is negative

Working with engineers (internal and external) and to understand their best practice to meet deliverables

Takes charge of resolving what is necessary and follows through to completion

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Stakeholder Management

Responsible for engaging and maintaining relationship and communication, both verbal and written, with the key Stakeholders (internal and external) including business partners, to ensure we have all the conditions met for the work to go ahead

Follow through on their commitments and manage stakeholders (internal and external) on expected completion dates, keeping them informed on progress throughout

Working with other Infrastructure Teams to deliver regular partners performance in relation to the set objectives and have the visibility of each partner's performance

All meetings to have minutes, actions, ownership and are regularly reviewed

Reports and Systems

Ensure the timely delivery and accuracy of all reports from your partner are in accordance with business KPIs and meeting Hyperoptic and Openreach standards

Due to the area of work, implementing changes to the internal processes that may happen due to keeping up with the industry's standards and changes that are being introduced, new technologies and systems being used

Maintaining the database, trackers and systems up to date with the latest information, all relevant documents and notes are saved and uploaded

Making sure partners update all internal systems in a timely and accurate manner

What we are looking for:

Excellent communication skills

Experience working with Microsoft Office products and ability to interrogate Google Maps and map-oriented systems

Having the experience of working within a busy office environment

Ability to work with minimum supervision

Good level of English skills - Written / Verbal

Clear and professional telephone manner when speaking to 3rd parties

Organization skills, ability to multitask and comfortable with working under deadlines

Ability to communicate across business and function with people at all levels

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification ([phone removed]) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?

Some of our key Benefits:

Competitive salary

Global Remote working for up to 2 week per year for those who are able to work remotely

25 days' paid holiday increasing each year, to a max of 35

Extra days off for your birthday, move house and volunteer

Partnership with SOS Children's Village

Private medical insurance

Travel discounts

Fit Pass discount

Technology discount

Team sports activities

Massages in the office

Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

You apply (please send us your CV in English)

We carefully review your application

We'll get back to you — even if it's a no (for now)