Residence Manager & Concierge - Syros island

The Residence Manager oversees daily activities on the property handling the front desk operations, reservations and concierge services.
Responsibilities:
Organize and oversee the day to day operation of the summer residences in cooperation with the rest of the staff.
Creates a warm, friendly and welcoming atmosphere for all guests.
Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever he/she reasonably can to ensure that guests have the best possible holiday. To enable this, is knowledgeable about the area, its facilities and attractions.
Handles complaints and oversees service recovery procedures
Respond to all incoming requests (e-mail, phone etc.) in a professional way.
Closely following up on all reservations-related inquiries within a 24-hour response time.
Assisting guests with any reservation issues effectively and professionally.
Create and maintain reservation records within the Hotel’s PMS.
Helping in the procurement of operating supplies and equipment.
Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and standards.
Prerequisites:
The ideal candidate is a highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
Previous Experience & skills:
At least 3 years experience in hotel environment as a Resident Manager.
Integrity, reliability and accurate reporting
Strong people management experience
Knowledge of Hotel Computer Systems and previous experience with PMS systems
Excellent communication and interpersonal skills
Effective team-building skills, the ability to influence and lead people and establishing a motivational work environment
Languages: Greek & English and any other language is considered as an advantage
We offer:
Accommodation
Supportive management
Pleasant working environment
Competitive salary and benefits according to qualifications and experience
Career opportunities