Front Office Team Leader, Residences, Costa Navarino Dunes (2025)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.
In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.
Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
Costa Navarino Residences are seeking for a capable, outgoing and flexible
Front Office Shift Leader
. The successful candidate needs to have excellent communication and organization skills and high ability to multitask.
Being part of our Front Office team you will:
Prepare documentation for daily business
Ensure prompt, efficient and courteous reception of guests
Record and administer arrivals and departures
Assist in training new staff members, coach them and monitor their performance
Ensure the desk is covered at all times, allocating meal breaks sensibly
Have full awareness of current daily status of Hotel
Ensure smooth hand over to next shift
Be thoroughly conversant with all room types, décor and outlook
Run communication and recording of complaints; deal with complaints on first level; escalate to supervisor if needed
Be aware of daily functions, events, VIP and group arrivals
Carry out any other duties as required
Keep constant communication with Reservations & Housekeeping dept. on any changes or discrepancies
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Coordinate the Reception team at all times; handling associates duties, delegation of tasks
Requirements
Have minimum 3 years of experience in the Hotel Industry, Front Office Experience in a reception of 2 or more receptionists on shift required. 5 star experience preferred
Have a bachelor in Business Tourism / Hospitality Management will be considered as an advantage
Be an excellent communicator in English (both written and verbal)
Knowledge of Greek and an extra foreign language will be considered as an advantage
Have excellent organization and communication skills with high ability to multitask
Possess strong computer skills and knowledge of Opera software
Benefits
Competitive compensation package
On going training opportunities
Accommodation in the vicinity of Navarino Dunes (for non Messinians)
Meals within the premises
Private Medical Plan
Use of Navarino Dunes Facilities, according to the relevant policies