Customer Care Team Leader

In Kotsovolos we embrace everything you have to offer.
Join our team and let's #beMORE together!
In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year
Our goal
Planning our future and through latest technologies and innovation, make our lives better.
Your everyday work-life
Lead a team of 15 Customer Care Agents and Senior Customer Care Agents
Lead and inspire a team of customer care agents to deliver excellent levels of individual/team performance and customer satisfaction
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Monitor team member's performance daily
Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc)
Conduct QAs based on the goal set each month
Provide performance feedback to the team members
As an ideal fit, you should have
Minimum 2+ years of team management experience
BSc/MSc in Business Management, Economics
Familiarity with call center software and tools is a plus
Proficiency in English and advanced computer skills (Microsoft Office)
Strong communication and interpersonal skills
Strong troubleshooting and problem solving skills
What we offer
Continuous training in new technologies and tools
Career development and growth opportunities
Competitive bonus scheme, performance-based
Group health/medical insurance package
Internal wellbeing actions
Join
#teamKotsovolos
and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.