Customer Support Specialist

Customer Support Specialist Your main mission: You will be the voice of the company, so we rely on you to make a good impression on our customers, offering them support; You will offer written support to customers, in order to resolve their requests, whether we are talking about technical details, payment or delivery; the consequence, regardless of the topic addressed; We know that you will not be able to please everyone and that is why it is important to be able to differentiate between the customer's dissatisfaction with the product and not to take the criticism personally - are there opportunities to improve our service? Let's go on the road with the most professional partners in order to maintain the quality of our services, so you must have a coherent and grammatically correct speech, you will answer in writing. You will not take calls, but only written communications, but sometimes you will make calls for easy communication even if it is the courier who delivers the phone; All the effort put in at Flip is team work with an emphasis on collaboration; Work schedule: Monday - Friday at 09:00 - 18:00 with the mention that you will also work one weekend per month with recovery either Monday and Tuesday or Thursday and Friday for an extended weekend. You also benefit from a hybrid program, 2 days a week you can carry out your work from home. The added value you bring to the company: Experience is not necessarily necessary, but attitude is all that matters; You would help us a lot if you knew: Intercom, MS Office and Google Mail, but we can help you with them too You learn; It is easy for you to express yourself in English; Experience in an online marketplace/ e-marketplace is considered an asset. The value you will bring to the team: Optimism, a sense of responsibility and a results-oriented mindset; Eager to learn new things and if necessary to teach us new things; The ability to adapt to changes, we are a new company and sometimes we go through necessary changes; Our mission to you: The opportunity to learn new things joining a company at the beginning of the road that can bring you a unique learning experience; We offer you an important role in shaping and creating Flip products and services that will impact the lives of millions of consumers in Europe. You will be part of a team that will encourage you to bring out the best in you and you will definitely enjoy being part of a young and dynamic team; Your activity, even if it doesn't seem like it, will promote a sustainable economy with a major impact on the environment (every new phone needs 40 liters of fresh water to be produced) After the trial period, you will be able to work from home for 2 days in a hybrid mode, although you will be missing team members; We warmly offer you a fully paid 7 card subscription so that you can enjoy the movement; If you like to visit different places from the comfort of your own home, the Bookster service is available to you to rent books; I sincerely hope that you will not need it, but "good guard, bad danger passes" so we offer you a Premium subscription Regina Maria - guard room We want you to have everything you want to be able to carry out your activity with pleasure and we know that an empty stomach can kill the spirit so we give you 1 meal ticket of 20 lei for each working day.