Front Office Agent - Athens

The world is yours with Meliá Front Office Agent Melia Athens is a proud member of Meliá Hotels International with close proximity to the cosmopolitan shopping area and business district in Athens City Centre. Boasting 136 bedrooms, 3 restaurants, a sky bar, a rooftop pool and a wellness floor,  Melia Athens is the perfect choice for both stylish business travelers and unique leisure guests. We are currently looking for an experienced Front Office Agent to join our team at Meliá Athens . Mission of the position You will work alongside a team of passionate individuals providing excellent Service. You will be fully conversant with check-in and check-out procedures with the responsibility to deliver exceptional guest experience by delighting our guests. What will you have to do? Key Responsibilities: Provide a warm, personalized welcome ensuring a high level of service. Manage check-in/out processes efficiently. Handle front desk administration, including billing and credit card processing per local regulations. Address guest complaints professionally, empathetically, and effectively. Promote hotel services, experiences, and upselling opportunities to maximize revenue. Act as a hotel ambassador, upholding service standards and brand philosophy. Customer Experience & Safety: Anticipate guest needs, ensuring a memorable and seamless stay. Manage guest incidents and escalate when necessary. Stay informed about hotel services, events, and experiences. Adhere to all health and safety procedures, including evacuation protocols and workplace safety measures. What We’re Looking For: Excellent communication skills and a passion for guest service. Ability to work in a fast-paced environment with a professional and friendly demeanor. Strong problem-solving skills and attention to detail. Enthusiastic, adaptable, and eager to learn. Previous hospitality or customer service experience is a plus. Ideally experience with Opera PMS. Fluency in English language. What we offer: Competitive salary Membership in My Meliá Rewards, the exclusive loyalty program for employees with exclusive benefits and advantages Career progression in an international environment Excellent working conditions in a diverse and inclusive workplace environment Ongoing training and development opportunities and certifications Opportunities for cross-departmental projects and learning At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People . Because belonging to the great Meliá family is being VIP. You will enjoy My Meliá Rewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My Meliá Benefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.